Privacy Policy

• Identifiers, for example: real name, alias, telephone number, postal address, e-mail address, signature,  photographs, Social Security Number, driver’s license, or state identification card. 

• Commercial Information, for example: records of products or services purchased, and purchasing or consuming histories.    

• Other Personal Information:  

Financial Information, for example: payment card details, billing address, and shipping address. 

User Content, includes content you submit when you contact customer service or otherwise contact Company.  This may include recordings you create, including audio recordings or voicemail you submit in connection with customer service. 

Communications Data, for example: during our communications with you, we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call or text (SMS or MMS) message and phone numbers. 

• Characteristics of Protected Classifications Under California or Federal Law, for example: your age or gender.  

• Internet or Other Electronic Network Activity Information, for example: information about your usage of the Site, such as the pages you viewed, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP); browser plug-in types and versions; and operating systems and platform. 

• Geolocation data, for example: certain features in our services/platform may collect your precise location information if you grant permission to do so in your device settings. 

• Sensory or Surveillance Data, for example: footage from surveillance cameras or voicemails and recordings as described above in “User Content”. 

• Professional Information, for example: business contact information and title. 

• Inferences, for example: Company might infer based on your purchase history that you would be interested in other products or services.  

 

Do We Use Cookies? 

Yes. Cookies are small files that the Site or our service provider transfers to your computer’s hard drive through your Web browser that enables the Site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Site. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users. 

 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Site may not function properly.  

 

Google Analytics 

We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our Site visitors.  These cookies collect data tied to a user’s IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site.  Based on this information, Google Analytics compiles aggregate data about Site traffic and Site interactions, which we use to offer better Site experiences and tools in the future.  For more information on Google Analytics, visit https://support.google.com/analytics.  

 

Web Beacons  

We include small graphic images or other web programming code, called web beacons (also known as "pixel tags", “web bugs” or "clear GIFs"), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.  Rejecting cookies using browser settings may not stop web beacons from tracking you 

 

Tracking Across Time and Different Sites 

The Site tracks your online activities over time and across websites or online services on an individually identifiable basis.  For example, we may serve you advertisements on other websites based on what appeared to interest you on our Site.  We do allow third parties to use our Site to track your activities over time or across other websites. 

 

Do Not Track Setting 

The Site can respond to web browser “do not track” (DNT) signals or other mechanisms that indicate your preference for having information collected over time and across different web sites following your visit to our Site.  DNT is a preference you can set in your browser’s settings to let the website you visit, including the Site, know that you do not want the websites collecting your personal information.  You can also visit https://allaboutdnt.com/ to learn more. 

• You, for example, when you register with our Site, subscribe to online services, when you shop with us, or when you otherwise provide information directly to us through any means. 

• Service providers, for example, loyalty program, analytics providers, IT, and system administration services. 

• Affiliated companies, for example, so that we can assist other companies in the Jacksons family of companies in providing you with products or services. 

• Automated technologies, for example, browsing activity collected by automated technologies on the Site. 

• Third parties, for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services. 

• Public sources, for example, public databases. 

• Marketing/advertising companies, for example, from social media platforms, consumer research companies, and analytics or marketing/advertising companies. 

• Surveillance/recording technologies installed by Company, for example, video surveillance in common areas of Company facilities, voicemail technologies, and audio recording technologies with consent to the extent required by law. 

• Government or administrative agencies, for example, law enforcement, public health officials, and other government authorities. 

• Acquired entity, if Company acquired another entity, Company might collect personal information from that entity.  

We use the categories of personal information we collect for one or more of the purposes below: 

 

Providing Products and Services, including: 

• To deliver our products and administer our services. 

• To communicate with you. 

• To improve our products and services, develop new products and services, and conduct research on further improvements. 

• To enhance your experience using our products and services and to personalize your online experience. 

 

Support and Marketing, including: 

• For customer support. 

• To respond to any requests, queries, suggestions, feedback, or comments you may have. 

• To send you marketing information about our products and services, including notifying you of marketing events, membership and rewards programs, promotions, and sweepstakes, with your consent in accordance with applicable law. 

• To inform you of any changes to the services, your account (if applicable), this Privacy Policy, or any other policies or terms in relation thereto. 

• To perform operations to maintain the services, including to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends. 

 

Monitoring, Security, and Compliance, including: 

• To administer and protect our business and our Site (including troubleshooting, analysis, testing, system maintenance, support, reporting and hosting of data, and preventing fraud and abuse). 

• To store, host, or backup (whether for disaster recovery or otherwise) our services or any data contained therein. 

• To protect the rights, property, or safety of Company, you, or others. 

• In connection with a corporate transaction, sale, or assignment of assets, merger, divestiture, or other changes of control or financial status of Company or any of its subsidiaries or affiliates. 

• To report suspected criminal conduct to law enforcement and cooperate in investigations. 

• To exercise Company’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel. 

• To ensure compliance with applicable laws and regulatory obligations. 

 

Incidental Purposes: Any incidental purposes related to, or in connection with, the above. 

Company discloses personal information as necessary for the purposes described in Section 3 above to the following categories of external recipients: 

• Service providers and contractors: Company discloses your personal information to service providers and contractors for the purposes above to assist us in meeting our business needs and contractual and legal obligations. 

• Affiliated companies: Other companies within the Jacksons family, for example, to provide you with our products and services. 

• Third parties: For example, we might disclose personal information to lawyers to assist us with legal compliance or to business partners to assist us in providing services to you. 

• Government or administrative agencies: For example, Company may report unlawful activity to law enforcement.   

• Public: Company may disclose personal information to the public as part of a press release, for example, to announce the winner of a sweepstakes if required by state law.  

• Required Disclosures: We may be required to disclose personal information in a court proceeding, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law. 

• Legal Compliance and Protections: We may disclose personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Company, our users, or others. 

• Corporate Transactions: We reserve the right to disclose and transfer your personal information, including your personal information: 

• To a subsequent owner or co-owner. 

• In connection with a corporate merger, consolidation, bankruptcy, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.  

The security and confidentiality of your personal information is important to us.  We have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use.   

 

Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Employees with access to personal information are kept up-to-date on our security and privacy practices.  

 

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to close your browser after you have completed your visit to the Site.  

 

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal information. 

 A. Information About Disclosures of Personal Information 

 

1. Disclosures for Business Purposes

 

Company has disclosed each of the categories of personal information listed in Section 1, above, for the following “business purposes”, as that term is defined under the California Privacy Rights Act (“CPRA”), in the last 12 months: 

 

• Service providers: For the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in Section 3, above. 

• Auditors, lawyers, consultants, and accountants engaged by Company: For the business purpose of auditing compliance with policies and applicable laws, in addition to performing services on Company’s behalf. 

• Affiliated companies:  To other companies within the Jacksons family of companies for the business purposes of (1) auditing compliance with policies and applicable laws, (2) helping to ensure security and integrity, (3) debugging, (4) short-term transient use, (5) performing services on behalf of Company, (6) internal research, and (7) activities to maintain or improve the quality or safety of a service or device. 

 

2. Sales and Sharing

 

We do not sell or share your personal information¸ where “share” means disclosing personal information to third parties for cross-context behavioral advertising. Without limiting the foregoing, we have not, and have no actual knowledge that we have, sold or “shared” the personal information of individuals of any age, including the personal information of children under 16, in the last 12 months.  

• “Sell” is defined as making available personal information to “a third party for monetary or other valuable consideration.” 

• “Share” is defined as making available personal information to “a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.” 

 

 

3. Aggregated and Deidentified Information

 

We may aggregate and/or deidentify information, use it internally, and disclose it to third parties.  Neither Aggregated Information nor Deidentified Information (defined below) is personal information. 

• “Aggregated Information” refers to information about a group of individuals from which the individually identifiable information has been removed. An example of Aggregated Information would be the statistic that 20 people used our website’s contact form on a given day.   

• “Deidentified Information” means information subjected to reasonable measures to ensure that the deidentified information cannot be associated with the individual. An example of Deidentified Information would be the data point that an unidentified visitor first entered the Site through our main web page. We maintain Deidentified Information in a deidentified form and do not attempt to reidentify it, except that we may attempt to reidentify the information just to determine whether our deidentification processes function correctly.  [ 

 

B.  Your California Privacy Rights

 

Subject to applicable law, California residents have the following rights: 

• Right to Know: You have the right to submit a verifiable request for specific pieces of your personal information and for information about Company’s collection, use, and disclosure of your personal information.  In addition, you have a right to know the categories of your personal information that Company sold or shared for cross-context behavioral advertising and the parties to which those categories were sold or shared. Please note that the CPRA’s right to obtain “specific pieces” does not grant a right to the whole of any document that contains personal information, but only to copies of items of personal information.  Moreover, California residents generally just have a right to know categories, for example, categories of third parties to which personal information is disclosed, but not the individual third parties.   

• Right to Delete: You have the right to submit a verifiable request for the deletion of personal information that you have provided to Company. 

• Right to Correct: You have the right to submit a verifiable request for the correction of inaccurate personal information maintained by Company, taking into account the nature of the personal information and the purposes of processing the personal information. 

• Right to Opt out of Sale and Sharing: You have the right to opt out of the sale of your personal information and the disclosure of your personal information for cross-context behavioral advertising.  You may also implement a browser setting or extension to communicate your selling and sharing preferences automatically to the websites you visit. We honor your right to opt out of the sale and sharing of your personal information as signaled by a universal opt out signal or Global Privacy Control (“GPC”).  To enable GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org.  If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off certain third-party cookies on our website after our website detects a GPC signal.  However, if you visit our website from a different device or from a different browser on the same device, you will need to opt-out or use an opt-out preference signal for that browser and/or device.   

 

C. How to Exercise Your Rights

 

Company will respond to requests to know, delete, and correct in accordance with applicable law if it can verify the identity of the individual submitting the request.  You may opt out of the disclosure of your personal information for purposes of cross-context behavioral advertising or the sale of your personal information.  To exercise your rights, click here: https://privacy-jacksons.msappproxy.net/ 

 

D. How We Will Verify Your Request

 

If you submit a request through an adequately secure password-protected account that you created before the date of your request, we will use the authentication mechanisms in the account to verify your identity.  Otherwise, we match personal information that you provide us against personal information we maintain in our files.  The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity.  If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity. 

 

E. Authorized Agents

 

You may designate an authorized agent to exercise your right to know, to correct, or to delete. If an authorized agent submits a request on your behalf, the authorized agent must submit with the request another document signed by you that authorizes the authorized agent to submit the request on your behalf.  In addition, we may ask you or your authorized agent to follow the applicable process described above for verifying your identity. You can obtain the “Authorized Agent Designation” form by contacting us at https://privacy-jacksons.msappproxy.net/ 

 

In the alternative, you can provide a power of attorney compliant with the California Probate Code. 

 

F. Company’s Non-Discrimination Policy

 

Company will not unlawfully discriminate against you for exercising your privacy rights under the California Privacy Rights Act. 

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above.  If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them. 

 

For More Information 

 

For questions or concerns about Company’s privacy policies and practices, please contact us at https://privacy-jacksons.msappproxy.net/